We provide intangible goods that cannot be reversed. It is important for you, as a customer, to understand this when purchasing any product or service from our website. If you encounter any issues, please contact our Customer Support team. The majority of problems can be resolved through a simple email. We kindly request that you reach out to us using our Contact Us page. Our dedicated Customer Service Department will respond within 24-72 hours (typically less than 24 hours) to address your concerns and provide a solution.
For Eligible Refund Requests:
– Non-delivery of the product or service: Sometimes, the processing times may be slower, causing a delay in order completion. In such cases, we recommend contacting us for assistance. Claims regarding non-delivery must be submitted in writing to our Customer Service Department within 7 days from the date of purchase.
– Product not-as-described: If you believe the purchased product or service does not match its description on our website, please report it to our Customer Service Department within 7 days from the date of purchase. To support your claim, clear evidence must be provided.
Please note that we do not honor complaints based solely on false expectations or wishes of the customer.